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Full Time Client Success / Digital Account Manager (Hybrid)

Supersonic Playground Ltd The Business Terrace, Maidstone House, King Street, Maidstone, Kent, ME15 6JQ

No recruiters or overseas applicants please.

Hybrid work from office and work from home.

Monday to Friday, 9am to 5.30pm or 8am to 4.30pm.

You

You’re a big people person. You’re fun, friendly, and love forming strong, lasting relationships. You genuinely care about your clients and their businesses, and you want to help them achieve success, but you’re also focused on securing new business for the company. You’ve got a few years’ experience under your belt, potentially for a design, marketing, or digital agency. You’re used to working across a range of clients, projects, and sectors, but you like to make sure that each client feels like they’re the most important. You love working around people and being part of a strong team, and you’re happy to work both in the office or remotely.

Us

We’re Supersonic Playground, one of Kent’s leading design-led WordPress web design agencies. We’re a friendly bunch of designers, developers and digital experts and we love helping a wide range of businesses and charities achieve success online by designing and developing beautiful, high performing websites. Our team come from a range of backgrounds and levels of experience but we’re all passionate about doing work we love and having fun along the way. We’re looking for a mid-level Client Success / Digital Account Manager to join our team who shares our passion for helping businesses and charities grow. We’re based just outside of Maidstone, Kent, and we’ve recently moved into a brand new, state of the art office.

The role

You’ll work alongside our company director and project manager across our various client accounts and relationships. You’ll be the main point of contact and you’ll focus on being the friendly, positive face of the company and ensuring all clients get the best possible experience from working with us. You’ll be their day-to-day point of contact, answering questions and relaying information whilst working closely with the Project Manager to ensure their projects run smoothly. You’ll be on hand via email and telephone and will also be involved with meetings, both virtual and face-to-face. The role is focussed around customer care but there will be a certain amount of new business involved, so you’ll also work with the company director to coordinate and attend initial new business meetings, as well as estimating, quoting, writing proposals, and following up to gain client sign off on new projects. We have an established way of doing this so training and mentoring will be provided.

Key stuff

  • Mid-level Client Success / Digital Account Manager role
  • Positive and supportive attitude
  • Great people skills and a team player
  • Experience of working in an agency or similar environment
  • Experience and ability to work across a broad range of client accounts
  • Good communication skills and attention to detail
  • Ability to adapt to a range of different projects
  • Resilient and able to manage client communications with a range of clients

Perks

  • Hybrid working available
  • Flexible working hours
  • 34 days holiday (inc. public holidays) per year, increasing by 1 day for each complete year
  • Extra day off for your birthday
  • Company pension scheme

Please note: this role offers hybrid working but you must be able to travel to our offices in Maidstone, Kent for part of the working week.

Apply for this role

If you think this is the role for you and you’d make a great fit for our team, then why not send us your CV with a little information about yourself and who knows, you might be our next recruit.

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Contact us today

Our friendly team of designers, developers and digital specialists are ready and waiting to help with your website project.