Changing website agency without starting again
A practical conversation guide for handing your site to a new team.
Does your website need care, improvement or a rebuild?
Care: keep a useful site dependable
If the site broadly does its job but maintenance and small changes are a burden, ongoing care may be the right starting point.
Improve: work on specific friction
If visitors can reach the right information but parts of the journey need attention, identify the improvements that would make the biggest difference. An ongoing allowance can support a prioritised programme.
Rebuild: change the foundations
A rebuild may make sense when the structure, platform or design creates constraints that are expensive to work around. Ask the team to explain those constraints and compare the alternatives.
Start with evidence
Bring examples of what is not working, feedback from your team and any available analytics. A decision should follow the assessment, not precede it.